Croeso Care

Your Care Is Our Concern

01239 712 802

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Advice

Frequently Asked Questions

These are just some of the regular queries we get at Croeso Care. If your question is not covered please call us on 01239 712 802 or go to Contact Us and email us directly. We'll get back to you as soon as possible.

Why is Croeso Care different from other companies providing homecare?

Croeso Care prides itself on its training, with our own training suite on site and own training manager who has over 30 years managerial experience. We support our carers, and our service users see the same familiar friendly face throughout the day. We also work in teams of no more than eight staff in each area. Our managers work out in the community with our staff, and our service users see a manager at least once a month to discuss the care they receive.

When can my care start?

Croeso Care strives to provide care when you need it. It is designed for the individual with as much or as little care needed. In the past we have provided night care within three hours of the consultation.

How much notice do I need to give to cancel my call?

As a company we realise that plans change, therefore we are able to cancel care within a 24 hour period and not charge the service user.

What happens when the office is closed?

The office is open during normal office hours of 9am – 5pm Monday – Friday. However during festive breaks or weekends, the managers are contactable through our on call system, where the numbers are in the service user guide. The directors are also available out of hours if needed.

What qualifications do the carers have and are they Police checked?

All staff are working towards QCF Levels of qualification in Health and Social Care, they have enhanced DBS checks before they start work as we are registered with CSSIW and UKHCA.

How do I distinguish that they are Croeso Carers?

All our care staff are issued with identity badges that contain their name, a photograph of themselves and a contact number for our office. If you are ever unsure of a carer, you should ring the office or on call right away.

Do you have a residential care home?
Yes - we have a beautifully renovated residential care home 'Cartref Croeso' in Pencader, Carmarthenshire, with rural views and lovely grounds. Independence is still respected and encouraged, but our highly skilled and caring staff are there for you whenever you need them. With only 15 en-suite rooms, we really get to know you and tailor our care to suit your needs. We also offer respite care and day care. Please visit Cartref Croeso's website or call us on 01239 712 802 for more information.

Help is just a phone call away

01239 712 802
Welsh speakers available

What people have to say about Croeso Care

Your level of care and kindness went way beyond what could have been expected from carers. Your dedication and kindness will never be forgotten.

We would like to thank Croeso Care for the support and care you provided for my mother Irene over the last few years. It meant a great deal to her that she was able to spend her remaining days in her own home.

This is to say a heartfelt thank you to you and everyone at Croeso Care for the help and care you gave my mother over the last few months of her life, and for the way you managed to keep changing your rotas to give us all the help you could

Over the years my mother was unwell and required the care of your staff to enable her to remain in the comfort of her home and to be with her husband. We want to thank you and your kind, caring staff for the wonderful work that they carried out.

You were all amazing and made Dave’s last few weeks and days so very comfortable. You’re all worth your weight in gold!

Thank you for the incredible care you organised for my father in the last month of his life. Dad was determined to stay in his own home until the end and that is exactly what happened. The attention to every detail gave us all peace of mind in the last difficult weeks. I cannot recommend your agency more highly.

Area we cover

  • Home
  • About Us
  • Meet The Team
  • Testimonials
  • Areas We Cover
  • Contact Us
  • Terms & Conditions
  • Privacy and Cookie Policy
  • Services
  • Community Care
  • Day Care
  • Night Care
  • 24-hour Live In Care
  • Palliative Care
  • Respite Care
  • Advice
  • Useful Links

01239 712 802

Croeso Care Ltd.
Ty Croeso, Adpar,
Newcastle Emlyn
Ceredigion
SA38 9ED

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Trading Address: Croeso Care Ltd, Ty Croeso, Adpar, Newcastle Emlyn, SA38 9ED Registered No: 06433804 England & Wales

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