Frequently Asked Questions
These are just some of the regular queries we get at Croeso Care. If your question is not covered please call us on 01239 712 802 or go to Contact Us and email us directly. We'll get back to you as soon as possible.
Croeso Care prides itself on its training, with our own training suite on site and own training manager who has over 30 years managerial experience. We support our carers, and our service users see the same familiar friendly face throughout the day. We also work in teams of no more than eight staff in each area. Our managers work out in the community with our staff, and our service users see a manager at least once a month to discuss the care they receive.
Croeso Care strives to provide care when you need it. It is designed for the individual with as much or as little care needed. In the past we have provided night care within three hours of the consultation.
As a company we realise that plans change, therefore we are able to cancel care within a 24 hour period and not charge the service user.
The office is open during normal office hours of 9am – 5pm Monday – Friday. However during festive breaks or weekends, the managers are contactable through our on call system, where the numbers are in the service user guide. The directors are also available out of hours if needed.
All staff are working towards QCF Levels of qualification in Health and Social Care, they have enhanced DBS checks before they start work as we are registered with CSSIW and UKHCA.
All our care staff are issued with identity badges that contain their name, a photograph of themselves and a contact number for our office. If you are ever unsure of a carer, you should ring the office or on call right away.